This Refund Policy explains how refunds are handled for QuoteByte subscriptions.
This policy should be read together with our Terms of Service and does not limit any rights you may have under the Australian Consumer Law.
1. Subscription payments
QuoteByte may offer monthly or annual subscription plans.
Current pricing and billing terms are displayed on the QuoteByte website, inside the application, or during checkout.
Unless stated otherwise, prices are in Australian dollars.
2. Free trial
QuoteByte may offer a free trial.
If a free trial is offered, the trial length and any payment requirements will be shown during sign-up or checkout.
If you do not want to continue after a trial, you should cancel before paid billing begins.
3. Monthly subscriptions
For monthly subscriptions, you can cancel future billing at any time.
Cancellation generally takes effect at the end of the current billing period.
Monthly subscription fees already paid are generally non-refundable except where required by law or where QuoteByte agrees otherwise.
4. Annual subscriptions
For annual subscriptions, you can cancel renewal at any time.
Cancellation generally takes effect at the end of the annual billing period.
Annual subscription fees already paid are generally non-refundable except where required by law or where QuoteByte agrees otherwise.
5. Change of mind
We generally do not provide refunds because:
- you changed your mind;
- you no longer need QuoteByte;
- you forgot to cancel;
- you did not use the service;
- your business circumstances changed;
- you found another product;
- you chose the wrong plan.
6. Service issues
If you believe QuoteByte has not been provided with reasonable care and skill, is not fit for a disclosed purpose, or otherwise fails to meet a consumer guarantee that applies under Australian Consumer Law, contact us.
Depending on the circumstances, you may be entitled to a remedy required by law.
7. Discretionary refunds or credits
QuoteByte may provide refunds, partial refunds, credits or extended access at our discretion where we consider it fair and reasonable.
A discretionary refund in one case does not mean we must provide the same outcome in another case.
8. How to request a refund
To request a refund, contact QuoteByte at support@quotebyte.com.au.
Please include:
- your account email;
- your business name;
- the payment or invoice date;
- the reason for the request;
- any relevant screenshots or details.
We may need to verify your account before processing a request.
9. Payment provider timing
Approved refunds may be processed through our payment provider.
Your bank or card provider may take additional time to return funds to your account.
10. Australian Consumer Law
Nothing in this Refund Policy excludes, restricts or modifies any guarantee, right or remedy that cannot be excluded, restricted or modified under Australian Consumer Law or any other applicable law.